Author Topic: Can't update to the latest Android version  (Read 9984 times)

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Grizzly

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Can't update to the latest Android version
« on: May 19, 2013, 03:46:02 AM »
Hi!

I have trouble to update to the latest Android version of Eufloria on my Galaxy S3.
I always get Error: RPC:S-5:AEC-0.

I tried a couple of things Clear data in Google Play Store, Clear cache in Google Play Store, removed/added my Google account, restart the phone.
Nothing helps.
All other apps paid or non-paid update just fine.

What is wrong here?

sillytuna

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Re: Can't update to the latest Android version
« Reply #1 on: May 19, 2013, 05:38:38 PM »
Apparently you need to Clear the cache in Google Services Framework

I don't have a device here as I'm travelling but please let me know 1) if this works and 2) where to find this option so other people know.

Apportable handle our Android version and something about the recent update has caused a problem with the store - they're still looking into why.

Grizzly

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Re: Can't update to the latest Android version
« Reply #2 on: May 19, 2013, 11:51:20 PM »
I couldn't delete the cache. The only thing I could do was Clear data.
But it didn't helped.

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Re: Can't update to the latest Android version
« Reply #3 on: May 20, 2013, 08:15:20 AM »
I'll get back to you as soon as we're told what on earth is going on :(

As I understand it, it's a store issue but I don't know whether Google need to fix it or if Apportable need to do something with the build.

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Re: Can't update to the latest Android version
« Reply #4 on: May 20, 2013, 10:00:42 AM »
Go to System Settings.
Click Apps.
Select the "All Apps" tab by swiping right to left a few times.
Click the "Google Services Framework" app.
Click "Clear data".
Click "OK".

ONLY IF THIS DOES NOT WORK:

Optionally do the previous three steps for "Google Play" and "Google Play Services".
Try updating Eufloria again.

Please let me know if this works.

Grizzly

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Re: Can't update to the latest Android version
« Reply #5 on: May 20, 2013, 08:24:22 PM »
I've deleted all three. But now I have no Apps or Games in My Apps. Everything gone. :-\

EDIT: I had to delete/add my Google account. Now I have all my Apps and Games back but also the error message with Eufloria.
« Last Edit: May 20, 2013, 08:31:53 PM by Grizzly »

sillytuna

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Re: Can't update to the latest Android version
« Reply #6 on: May 20, 2013, 11:16:30 PM »
Aaargh! Am glad you got everything back. Chasing this up like crazy...

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Re: Can't update to the latest Android version
« Reply #7 on: May 20, 2013, 11:20:31 PM »
If you PM me I'll give you a free copy of the bitcoin bundle.

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Re: Can't update to the latest Android version
« Reply #8 on: May 21, 2013, 08:55:33 PM »
A new build will be uploaded shortly which fixes the save bug.

We hope that just uploading a new build fixes the store issue. Basically, it's a problem in the store and not the app so we can't do anything at all about it which is very frustrating. The problem was reported to Google by others a month ago but is yet to be fixed.

Various solutions have been offered here but none are exactly friendly:

http://stackoverflow.com/questions/13717091/android-error-while-retrieving-information-from-server-rpcs-5aec-0-in-google

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Re: Can't update to the latest Android version
« Reply #9 on: May 22, 2013, 12:49:13 PM »
Solution - if someone can confirm this that'd be amazing.

Quote
Settings > Personal > Accounts & sync> Touch the account to delete> Remove account
- Reboot your device
- Settings > Personal > Accounts & sync > Add account

Please note that removing your Google account will not delete all of the information associated with it, since your content and settings are saved in the cloud. If you cannot remove your Google account via the Settings menu, please try removing it and re-adding it via the Settings > Accounts in the Google Play Store app (and please reboot your device in between). Thank you for your patience and for helping us resolve this issue!

Grizzly

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Re: Can't update to the latest Android version
« Reply #10 on: May 23, 2013, 02:24:01 AM »
Nope!
No luck. Still the same error.

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Re: Can't update to the latest Android version
« Reply #11 on: May 23, 2013, 08:37:14 AM »
We have a fix that someone confirmed worked! Google are now trying to fix the issue on their store as well.

- Launch your mobile browser
- Head over to play.google.com/store/apps/details?id=com.omnilabs.eufloria and make sure you're logged into your Google account
- Tap the Update button

Grizzly

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AW: Can't update to the latest Android version
« Reply #12 on: May 27, 2013, 07:59:36 PM »
It works again. :))
It seems they fixed the store.

Thank you very much for your support.

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